While we are not aware that anyone is sending fraudulent e-mail under our name, there have been enough reported cases of fraudulent e-mail to consumers and businesses that we find it prudent to make you aware of the following:
We will never include a hyperlink or web address in an e-mail communication from us, even one from our On-line Banking service. Nor will we ask you to verify your personal or account information with us by e-mail or any other "official" web-site. We will not include in an e-mail a hyperlink to this web-site or our On-Line Banking Service nor ask you to copy paste a web address, even our own. Nor will we ask you to complete a questionnaire in an e-mail or e-mail attachment. Be wary of any "URGENT" e-mail purporting to be from the FDIC or any branch of the government, us, or our accounting and auditing FIRM.
This holds true for any unsolicited calls from us asking you to confirm or respond. We will never give you a phone number different than the one you normally communicate with us. Never use a phone number given to you to verify the validity of the call by the caller himself(herself). Always hang up and call the branch office where you conduct your banking.
Be wary of solicitations in the mail with a return address different than the one you are familiar with. Do not complete any credit or loan applications from an unknown company or send it to an unknown address, especially if it claims to be coming from us.
Always verify any contact information against contact information on a printed statement you normally receive from us or call your local branch office by obtaining the phone number from the yellow pages or equivalent reliable source.
Any of these can be an attempt to commit financial fraud against you. It's not just e-mail fraud that you have to worry about, or being redirected to a bad web site. There is also phone fraud as well as fraud committed by mail. Make us aware of them.
